Last updated: April 2025
Baywatch Travels Pvt Ltd ("Baywatch Travels," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website baywatchtravels.com, use our services, or interact with us in any way.
By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, postal address, date of birth, and passport details (when required for bookings).
- Travel Preferences: Destination preferences, travel dates, accommodation preferences, dietary requirements, and special requests.
- Payment Information: Credit/debit card details, bank account information, and billing address (processed securely through third-party payment gateways).
- Communication Data: Records of your correspondence with us via email, phone, WhatsApp, or our website contact forms.
- Technical Data: IP address, browser type, device information, operating system, referral URLs, and pages visited on our website.
- Usage Data: Information about how you interact with our website, including pages viewed, time spent, and click patterns.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your travel bookings, including flights, hotels, visas, and tour packages.
- To communicate with you regarding your bookings, enquiries, and requests.
- To send you travel-related offers, newsletters, and promotional communications (with your consent).
- To improve our website, services, and customer experience.
- To comply with legal obligations and regulatory requirements.
- To detect, prevent, and address fraud or other security issues.
- To provide personalised travel recommendations based on your preferences and past travel history.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings.
- Analyse website traffic and usage patterns.
- Deliver relevant content and advertisements.
- Maintain session functionality (e.g., keeping you logged in).
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmitted through our website.
- Secure storage of personal data with restricted access controls.
- Regular security audits and vulnerability assessments.
- Staff training on data protection and privacy best practices.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Third-Party Services
We may share your personal information with trusted third parties in the following circumstances:
- Travel Suppliers: Airlines, hotels, tour operators, car rental companies, and visa processing agencies to fulfil your travel bookings.
- Payment Processors: Secure payment gateways to process your transactions.
- Analytics Providers: Services like Google Analytics to help us understand website usage and improve our services.
- Marketing Platforms: Email marketing services to deliver newsletters and promotional content (with your consent).
- Legal Authorities: Government agencies or law enforcement when required by law or to protect our legal rights.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations. Booking-related data is typically retained for a period of seven years for accounting and legal compliance purposes.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal data, subject to legal obligations.
- Opt-out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
- Data Portability: You may request your data in a structured, commonly used format.
- Objection: You may object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Baywatch Travels Pvt Ltd
72 A Marshalls Road, 1st Floor, Sukh Sagar Building,
Egmore, Chennai – 600008, India
Email: international@baywatchtravels.com
Phone: +91 44 4600 4000 | +91 96001 25511
