Last updated: April 2025
These Terms of Use ("Terms") govern your access to and use of the website baywatchtravels.com and the travel services provided by Baywatch Travels Pvt Ltd ("Baywatch Travels," "we," "our," or "us"), a company registered in Chennai, India. By accessing our website or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services after any modifications constitutes acceptance of the updated Terms.
2. Our Services
Baywatch Travels provides travel-related services including, but not limited to:
- International and domestic flight bookings.
- Hotel and resort reservations.
- Customised holiday and tour packages.
- Corporate travel management and MICE services.
- Visa assistance and documentation support.
- Cruise bookings and luxury travel experiences.
- Travel insurance facilitation.
- Airport transfers and ground transportation.
We act as an intermediary between you and third-party travel service providers (airlines, hotels, tour operators, etc.). The services provided by these third parties are subject to their own terms and conditions.
3. Booking and Payment
All bookings made through Baywatch Travels are subject to the following conditions:
- Confirmation: A booking is confirmed only upon receipt of the required payment and issuance of a written confirmation by Baywatch Travels.
- Pricing: All prices quoted are subject to availability and may change without prior notice until a booking is confirmed. Prices are quoted in Indian Rupees (INR) unless otherwise specified.
- Payment: Payment must be made as per the schedule communicated at the time of booking. We accept payments via bank transfer, credit/debit cards, and other modes as communicated.
- Taxes and Fees: All applicable taxes, service charges, visa fees, and government levies are additional unless explicitly included in the quoted price.
- Travel Documents: It is your responsibility to ensure that you hold valid passports, visas, health certificates, and any other documents required for your travel. Baywatch Travels is not liable for any issues arising from incomplete or invalid documentation.
4. Cancellation and Refund Policy
Cancellation and refund terms vary depending on the travel service provider and the type of booking:
- Cancellation by You: If you wish to cancel a booking, you must notify us in writing (via email to international@baywatchtravels.com). Cancellation charges will apply as per the policy of the respective airline, hotel, or tour operator, in addition to any service fees charged by Baywatch Travels.
- Cancellation by Us: We reserve the right to cancel a booking due to unforeseen circumstances, force majeure events, or non-payment. In such cases, we will make reasonable efforts to offer an alternative or a refund as applicable.
- Refunds: Refunds, where applicable, will be processed within 15–30 business days from the date of cancellation approval. Refund amounts are subject to the cancellation policies of third-party service providers.
- No-Show: Failure to appear for a confirmed booking without prior cancellation will result in forfeiture of the full booking amount.
5. Limitation of Liability
Baywatch Travels acts as an intermediary and is not directly responsible for the services provided by third-party travel suppliers. To the fullest extent permitted by law:
- We are not liable for any delays, cancellations, overbookings, or changes made by airlines, hotels, tour operators, or other service providers.
- We are not liable for any personal injury, loss of property, illness, or death occurring during your travel, except where caused by our proven negligence.
- We are not liable for any losses arising from natural disasters, war, civil unrest, epidemics, government restrictions, or other force majeure events.
- Our total liability, in any event, shall not exceed the amount paid by you for the specific service in question.
6. Intellectual Property
All content on this website — including text, graphics, logos, images, photographs, videos, and software — is the property of Baywatch Travels Pvt Ltd or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws.
- You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.
- The Baywatch Travels name, logo, and brand elements are registered trademarks. Unauthorised use is strictly prohibited.
- Limited, non-commercial use of website content (such as printing a page for personal reference) is permitted, provided the content is not altered and proper attribution is given.
7. User Conduct
When using our website and services, you agree not to:
- Provide false or misleading information in any booking or enquiry form.
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to any part of the website or its systems.
- Interfere with the proper functioning of the website through malicious code, excessive requests, or other disruptive methods.
- Scrape, copy, or harvest content from the website using automated tools without our written permission.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement by Baywatch Travels. We have no control over the content, privacy practices, or availability of external websites and accept no responsibility for them.
9. Indemnification
You agree to indemnify and hold harmless Baywatch Travels Pvt Ltd, its directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, your misuse of our services, or your violation of any applicable law.
10. Governing Law and Jurisdiction
These Terms of Use shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.
11. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
12. Contact Us
If you have any questions or concerns regarding these Terms of Use, please contact us:
Baywatch Travels Pvt Ltd
72 A Marshalls Road, 1st Floor, Sukh Sagar Building,
Egmore, Chennai – 600008, India
Email: international@baywatchtravels.com
Phone: +91 44 4600 4000 | +91 96001 25511
